TY  - BOOK
AU  - Makkar, Urvashi
AU  - Makkar, Harinder Kumar
TI  - Costomer relationship management
SN  - 9780071333313
U1  - 658.812 
PY  - 2012///
CY  - New Delhi
PB  - Mc Graw Hil
KW  - Salesmanship
ER  -