000 00390nam a2200145Ia 4500
008 220601s1996 xx 000 0 eng d
020 _qP B
041 _aEnglish
082 _aR910
_bOLS N6
245 0 _aService Quality in Hospitality Organisations
_cMichael D Olsen, etc
260 _aLondon
_bCassel
_c1996
650 _aTourism
700 _aOlsen, Michael D
_eEditor
942 _2ddc
_cBK
999 _c13930
_d13930