000 00468nam a2200169Ia 4500
008 220601s2001 xx 000 0 eng d
020 _qP B
041 _aEnglish
082 _aR 910
_bKAN P1
245 0 _aService Quality Management in Hospitality , Tourism & Leisure
260 _aNew York
_bThe Haworth Hospitality Press
_c2001
300 _a339 p.
650 _aTourism
700 _aKandampully,Jay
_eEditor
700 _aMok Connie
_eEditor
942 _2ddc
_cBK
999 _c16535
_d16535