000 00385nam a2200157Ia 4500
008 220601s2003 xx 000 0 eng d
020 _qPB
041 _aEnglish
082 _a658.8
_bGIL P3
100 _aGilmore, Audrey
245 0 _aServices, marketing and management
260 _aNew Delhi
_bResponse Books
_c2003
300 _a215 p.
650 _aMarketing
942 _2ddc
_cBK
999 _c18131
_d18131