| 000 | 00409nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 220601s2001 xx 000 0 eng d | ||
| 020 | _qPB | ||
| 041 | _aEnglish | ||
| 082 |
_a658.812 _bHAR P2 |
||
| 100 | _aHarvard Business Review | ||
| 245 | 0 | _aOn customer relationship management | |
| 260 |
_aAmerica _bHarvard Business School Press _c2001 |
||
| 300 | _a192 p. | ||
| 650 | _aMarketing | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c18628 _d18628 |
||