000 00449nam a2200169Ia 4500
008 220601s2008 xx 000 0 eng d
020 _qPB
041 _aEnglish
082 _a658.8
_bZEI P8
100 _aZeithaml, Valarie A , etc.
245 0 _aServices marketing: Intergrating coustomer focus across the firm
250 _a4th
260 _aNew Delhi
_bTata Mac Graw Hill
_c2008
300 _a743p.
650 _aMarketing
942 _2ddc
_cBK
999 _c20480
_d20480