| 000 | 00385nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 220601s2009 xx 000 0 eng d | ||
| 020 | _qPB | ||
| 041 | _aEnglish | ||
| 082 |
_a658.31245 _bWIL P9 |
||
| 100 | _aWilson, John P | ||
| 245 | 0 | _aCall centre training handbook | |
| 260 |
_aNew Delhi _bKogan Page India _c2009 |
||
| 300 | _a319p. | ||
| 650 | _aManagement | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c21174 _d21174 |
||