000 00388nam a2200157Ia 4500
008 220601s2010 xx 000 0 eng d
020 _qPB
041 _aEnglish
082 _a658.812
_bPEE Q0
100 _aPeelen, Ed
245 0 _aCustomer relationship management
260 _aNew Delhi
_bPearson Education
_c2010
300 _a433p.
650 _aSalesmanship
942 _2ddc
_cBK
_01
999 _c21457
_d21457