000 00438nam a2200169Ia 4500
008 220601s2012 xx 000 0 eng d
020 _a9780071333313
_qPB
041 _aEnglish
082 _a658.812
_bMAK Q2
100 _aMakkar, Urvashi
245 0 _aCostomer relationship management
260 _aNew Delhi
_bMc Graw Hil
_c2012
300 _a274p.
650 _aSalesmanship
700 _aMakkar, Harinder Kumar
942 _2ddc
_cBK
999 _c22984
_d22984